Q. What is wicker?
A. Wicker is a popular furniture-making technique that is also commonly believed to be the world’s oldest one.

Q. What is rattan?
A. Rattan vines are strong and durable fibres taken from rattan palms. These versatile stems can be fashioned into numerous beautiful yet functional items.

Q. What is the difference between wicker and rattan?
A. Rattan is a material while wicker is a specific style and technique of weaving it. Wicker can be woven from rattan as well as other natural materials including seagrass and corn husk; these are flexible materials that can be bent to form a shape.

Q. What can I use rattan baskets for?
A. Basketly’s rattan baskets can be used for anything and everything! We have specially sized baskets for laundry, pets, toys, or even for use as accessories or decor.

Q. What can I use woven baskets for?
A. Our modern collection of woven baskets is especially perfect for storing a variety of items and can also be used for home decor, adding a touch of sophistication and functionality to any room in your home.

Q. What are the benefits of using rattan in a basket?
A. Basketly’s expert craftsmen create strong, durable woven baskets that do not come apart or unravel easily. These wicker products will serve your household needs effectively without losing their lustre.

Wickered rattan fibres make for a flexible, lightweight, and extremely durable material that can withstand the elements and still maintain its sheen. These fibres are the most ideal for weaving and manipulating into furniture and baskets, and their durability allows them to maintain the wear and weight of daily use. As a bonus, it is naturally waterproof and resistant to fading which makes it useful in the backyard. 

Q. Why is rattan so popular?
A. Rattan as a material is immensely popular owing to its chic and durable nature. When coupled with a good wicker technique, the woven baskets add a touch of elegance and style to any room they are used in. 

Q. How, and where can I use these Cotton baskets?
A. Our Cotton range has been designed to add some soft textures and quiet storage solutions to any space that they’re placed in. In addition to this, wicker baskets in general serve as a versatile piece of decor and/or a functional means of storage.

Use them as stylish side-table storage, for your plants, or just pieces to add some modern elements to a room. These baskets coated in neutral and dual tones are sure to spruce up any room that they’re in.

Q. What is a cotton weave basket?
A. This style basket is made from cotton materials which is cut into long strips and then wrapped around a piece of rope. The rope is coiled into a basket shape, built from the bottom and up, and then sewn together with different stitching techniques.

Q. What is special about a hemp-woven basket?
A. A hemp woven basket is a type of storage basket that is made of corn husk material, with stylish hemp accents incorporated. These baskets are handcrafted, making each one unique, and are designed to be both functional and stylish.

Q. Can I store heavy items in my hemp-woven basket?
A. Although hemp-woven baskets are designed to be durable and can hold some weight, it is recommended to avoid overloading the basket to prevent damage to the woven material and the hemp handles as they are a softer type of grass.

Q. What can I use the Flower Collection of rattan baskets for?
A. Basketly’s Flower Collection can be used for anything and everything! Although these baskets have been specially designed and woven to fit your household plants, they can be used for functional storage purposes as well.

Use them for your indoor flowers or for your herb plants. They also work great for storage in your children’s bedroom or in your bathroom cupboard. Perfect to store little bits and bobs in and help clear the clutter to ultimately create the perfect calm space in your home.

Q. How and where can I use these Flower baskets?
A. Wicker baskets in general serve as a versatile piece of decor and a functional means of storage. With this in mind, our Flower range has been designed to add some modern textures to your little plant corners, and can also serve as quiet storage solutions to any space that they’re placed in. The variety of sizes that these woven baskets have been made in allows you to have numerous options for all your plants – big or small.


Q. How are your baskets measured?
A. Please read the product description for each item, but most of our measurements are in the order of Height x Width. The measurements are given in centimeters and are taken from the outside edge of the basket, a handle height will be given if the handle is fixed.

Due to the products being handmade, the sizes and colours may vary slightly. Should you require an exact size, please contact us

Q. Which size basket should I buy to fit my plant's pot?
A. If buying a basket for your plant, you will need to buy a basket slightly bigger than your pot size. For example, your plant pot is 17 cm, you will need to buy a basket that is at least 18 cm or bigger depending upon the type of your plant. 

Q. Are your baskets lined with plastic?
Our black basket on stands and natural basket on stand are lined with plastic, for the other items, we recommend using a plastic bag and a drip tray. Always water your plants outside of the baskets to avoid water damage.

Q. I am struggling to add the correct product size to cart?
A. Please check your browser. If you are using Internet Explorer, unfortunately, Shopify no longer supports IE, as Microsoft has moved from IE and suggests users to use Microsoft Edge. You can download Microsoft Edge here. If you are using another browser, please let us know by emailing shop@basketly.co.nz and we will do our best to sort out the issue as soon as possible. 


Q. Can COVID-19 be transferred by mail and parcels?
A. The safety of our people and our communities is of the utmost importance to us. The medical advice we have received indicates that the risk of transmission of COVID-19 through mail and parcels is low. COVID-19 is largely transmitted by respiratory droplets, so while surface transmission may be possible there is not good evidence that this is occurring to any extent in operational environments where physical distancing, use of face masks, hygiene and safety work procedures and environmental factors are in play. Info via https://www.nzpost.co.nz/COVID-19.

Q. Will NZ Post continue to deliver mail and parcels to me?
A. Yes, NZ Post will continue to deliver to you during all Alert Levels.

For the most up to date information on deliveries within NZ please see our Domestic delivery updatesInfo via https://www.nzpost.co.nz/COVID-19.

Q. Are deliveries contactless?
A. If you are expecting a delivery or have organised for a courier pickup, our NZ Post courier drivers (including CourierPost and Pace) will arrive at your home and let you know that they are there (knock on door).

Our driver will then stand 2 metres away from you (or as far back as is safe) and wait for someone to answer the door.

They will ask for your name which they will then record on their handheld device as proof of delivery, signing for the parcel on your behalf. The person receiving the parcel will not have to sign for the delivery directly.

They’ll place the parcel down in front of them to complete the delivery.

If no-one comes to the door and there is no Parcel Leave service in place, the courier driver will follow the standard process, which is to leave a card which will provide details on how you can get your item. Info via https://www.nzpost.co.nz/COVID-19.

Q. Can I track my order?
A. Once your order has been fulfilled, you will be sent your tracking number and the link to the courier company's tracking system. Should you have any issues, please feel free to contact us

Q. How long will my order take to arrive?
A. Orders should arrive between 2-5 business days countrywide. Please calculate public holidays, as will affect this time frame.   South Island and rural addresses add 1-2 business days.   Australia deliveries could take longer. 

Q. How do I cancel my order?
A. Only orders that have not been fulfilled can be cancelled. Please contact us as soon as possible to cancel your order.

Q. Can I exchange my order?
Yes, please see our refund policy for more information. 

Q. Do you offer wholesale prices?
A. We only offer wholesale prices to physical stores. Please contact us for more information.

Q. Do you have a showroom?
A. We are an online shop and do not have a showroom at this time.